Blue Ridge Vacation Cabins

Reservation Policy
A 2 night minimum stay is required for all rentals. Advance rentals for July, October, and December must be 7 days or more. Shorter rental periods may be accepted for these months a maximum of 30 days prior to your desired arrival date. We also reserve the right to require a longer minimum stay during holidays.

Payment in full is due upon return of your signed contract. Signed contracts must be returned within 48 hours to confirm your reservation. Your card will be charged for the entire amount upon return of signed contract, unless other payment arrangements have been made. If a balance is due, your card will be charged approximately 30 days prior to arrival. BRVC is NOT responsible for any bank charges you may incur as a result of these charges.

We accept payments via MasterCard, Visa, certified check or personal check. Personal checks are acceptable for advance rental amounts or balances due provided the check is received 30 days prior to the vacation rental arrival date. A $35 processing fee will be charged for any check of tenant that may be returned by the financial institution due to insufficient funds or because tenant did not have an account at the financial institution.

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Security Deposits
A $300 security deposit is required for each reservation, as permitted under the Tenant Security Deposit Act. This amount will not be charged unless damages, losses or reimbursable charges occur. If it becomes necessary to charge your security deposit, you will receive email notification within 45 days of departure, and prior to our charging your card. We are NOT responsible for any bank charges you may incur as a result of this charge.

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Check-in Procedure (check-in time is 4 PM)
Directions to your cabin and a lock box code for entry are shown on your contract. Please make absolutely certain that you bring these with you. Early check-ins may be available on a limited basis. For possible early check-in you MUST call the business day prior to your arrival to make certain that your cabin has been cleaned and to give us your ETA. Unless your early check-in is previously arranged with BRVC, charges may apply.

Because each house has a lock box, we do allow late check-ins. However, after 6:30 PM we cannot guarantee that someone will be available at your convenience. Please be sure to bring your directions, your lock box code, and a flashlight. We strongly advise that you arrive during daylight hours, in case you should require assistance.

BRVC will not give refunds if you are unable to find and check into your unit due to arrival after dark, weather conditions, lost directions, and/or inappropriate vehicles/tires/chains on your car. We remind you that this is the mountains and driving conditions may include steep gravel roads, fog, rain, ice and/or snow.

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Check-out Procedure (check-out time is 11 AM)
Please observe this rule as our housekeeping staff needs time to prepare for our next guests. If you require a late check-out, please call the office or use the pager number on your contract to inform our staff how much time you need. There is a $50 per hour charge for all late check-outs, unless previous arranged with BRVC.

There are check-out procedures on the refrigerator and in the guest book at each unit. Please be sure to follow these directions in order to avoid charges taken from your agreed security deposit, as listed on your contract. If your home requires extra cleaning because you left it in poor condition, you may be charged an additional $100 cleaning fee. Charges will also be taken from your agreed security deposit if you do not replace the key into lock box and/or leave the additional key in the house. The charge is $10 per key.

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Cancellations
Cancellations by tenant for rentals in advance of 30 days (60 days for reservations of one week or more) will be charged a 15% cancellation fee or $100, whichever is greater. All additional money will be refunded.

For cancellations within the 30 days prior to arrival (60 days for reservations of one week or more), the tenant understands that 100% of the money paid will be forfeited unless the cabin is re-rented for the dates reserved. If the cabin is re-rented, the standard cancellation fee will apply.

BRVC will make every effort to re-rent a cabin that has been cancelled, but we cannot insure that we will be able to do so. Customers may wish to consider travel insurance at www.insuremytrip.com. All requests for cancellaltions must be in writing.

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Occupancy
BRVC does not allow parties, excess occupancy of a cabin, or rentals to persons less than 25 years of age. All tenants must represent themselves to be an adult 25 years of age or older.

In addition, all occupants (“permitted occupants”) of the house must be:

The tenant(s) named on the lease (the person signing the lease MUST be the same person whose name is on the credit card. Any exceptions must be cleared with our office and a copy of the credit card holder’s driver’s license must be presented with the contract. Any other use of a credit card to obtain a cabin will constitute fraud and be treated as such.), or. . .
Guests (of the tenant) who are 25 years of age or older, or. . .
Direct descendants of the tenants or permitted occupants (such as children, grandchildren or great-grandchildren), or. . .
Direct ancestors of the tenants or permitted occupants (such as parents or grandparents), or. . .
Siblings of the tenants or permitted occupants, and/or. . .
A maximum of one additional person for each tenant or permitted occupant.

If occupants do not comply with this paragraph, tenant(s) and occupants will be refused entry onto the premises and tenant(s) or occupants will not be entitled to a refund of any rental payments made.

Each house has a maximum number of allowable occupants. This is based on available bedding, septic permits, and any restrictive covenants which may exist. Should you exceed the number of persons as stated on your contract, you will be charged $50-$100 per extra person. Additionally, we do not allow air mattresses, tents, outside sleeping quarters, RVs, campers or any other means to allow additional people on the premises, inside or outside on the grounds. If you have guests in your cabin for over a period of 6 hours, they will be considered a violation of your agreement and your credit card will be charged accordingly. No exceptions!

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Condition of Property & Amenities
Every effort has been made to ensure that our descriptions and distances to area attractions are accurate; however, BRVC cannot be held responsible for changes made by owners in furnishings and/or amenities, inaccurate descriptions, distance errors, or printing errors. While we make every effort to ensure all amenities are working or are repaired if necessary, we cannot guarantee that all amenities offered will be working at all times. Please note that we will be unable to move you to another house or refund money based on these issues.

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Maintenance
All equipment in the cottages should be in working order. Please report any inoperative equipment to our office as soon as possible. Every reasonable effort will be made to promptly repair the same. No refunds will be made for inoperative air conditioners, non-necessary appliances/heaters, or hot tubs. We are not responsible for any power outages that may occur. We will make every effort to get it fixed, reported, or to move you to another house but we will not refund any part of your money for power outages less than 12 hours.

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Other Terms & Conditions
Property is inspected before and after rental. Damages or missing items will result in immediate charges to your credit card for the estimated damages/loss and/or forfeiture of security deposit. Signature of this contract constitutes agreement to card charges. Extra charges and/or forfeiture of security deposit may be incurred based on the following conditions:

Smoking (All properties are non-smoking)
Extensive extra cleaning and/or rearranged furniture
Early check-in or late check-out, unless previously arranged
Loud or disruptive parties
Occupancy over the maximum allowed
Open fires in undesignated areas
Absolutely NO firearms

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Pets (dogs only)
We offer several cabins that are pet-friendly. Please inquire at the time of your reservation if wish to bring your dog(s). There is a $50 fee per dog. Your dog must be on a flea control program. You should never leave your dog unattended at the property unless crated. Pets are never allowed on the furniture or beds and every effort should be made to keep them off of area rugs as well. Excessive pet hair on couches, beds, pool tables, etc. is just cause for charges to be taken from your agreed upon security deposit. BRVC reserves the right to remove guests from premises if dog rules are not adhered to. Pet owners acknowledge that they are financially responsible for any damages caused by their pet.

An undeclared pet in a pet-friendly cabin will result in a $100 pet fee. An undeclared pet in a NON-pet friendly cabin will result in forfeiture of your security deposit and/or expedited eviction.

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Fireplaces
Fireplaces are for use during the October through April rental season only, and are not to be used while the air conditioner is running.

For cabins with wood burning fireplaces, we can provide firewood for an additional charge of $40. This includes starter logs, matches and enough firewood for a week’s stay.

Please make your request for firewood when booking your cabin.

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Hot Tubs
Hot tubs are cleaned between guests and/or bi-weekly. Since neither the homeowner nor BRVC employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof. The tenant must sign a hot tub agreement that holds neither the owner nor BRVC liable for any accidents, incidents, or events that occur during the use of the hot tub by the tenant, the tenant’s permitted occupants, or anyone else using the hot tub during the time period of your tenancy. Use of the hot tub is solely at your own risk. Persons who are or may be pregnant, have high blood pressure and/or heart problems should not use the hot tub.

By signing the hot tub agreement, you are signifying that the tenant shall supervise all children under the age of 16 and be liable for any accidents, incidents, or injuries that may be incurred and in no way shall hold BRVC or the owner liable for any of the above mentioned incidents.

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Bed & Bath Linens
Bed and bath linens are provided at all of our vacation rental properties.

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Locked Closets
Locked closets contain the owner’s personal property. Please respect these locked closets, cabinets or rooms. They are NOT INCLUDED as part of your rental.

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Items Left Behind
We cannot be held responsible for items left in homes. Please double check your cabin for personal items prior to departure. If we are asked to return items to you, they will be returned via UPS and charged actual shipping plus a $25 processing fee.

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*NO SMOKING IS ALLOWED AT ANY PROPERTY*

If you have any questions or would like more information, please contact us 866-880-1372, 828-963-2393, email us, or use our online request form.